How can we help?
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Security
- Are my personal information and medical records secure?
- How do I access my medical records from Healthdoc?
- Is recording of a video consultation from Healthdoc App allowed?
- What happen to my personal information if I decide to delete the Healthdoc app in the future?
- Where do HBI store my data?
- Why is an identification card required in order to book an appointment for video consultation?
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About
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Address and Operating Hour
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Consultation
- Can I get medical certificate?
- If I miss my telemedicine appointment, will I get charged?
- If I’m not in Singapore, can I still access Healthdoc App?
- Is doctor available for a teleconsultation right away?
- Is there anything I need to prepare prior to my telemedicine online doctor consultation?
- What can I expect from my video consultation via Healthdoc App?
- What conditions can Healthdoc online doctors treat via telemedicine?
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Cancellation and Reschedule
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Personal Data
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Can I cancel or reschedule my appointment?
Updated
You can cancel your appointment. However , there may be cancellation fees charged to your account. To cancel or reschedule, please contact our Healthdoc Admin from the Contact Us Page.
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