How can we help?
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Security
- Are my personal information and medical records secure?
- How do I access my medical records from Healthdoc?
- Is recording of a video consultation from Healthdoc App allowed?
- What happen to my personal information if I decide to delete the Healthdoc app in the future?
- Where do HBI store my data?
- Why is an identification card required in order to book an appointment for video consultation?
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About
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Address and Operating Hour
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Consultation
- Can I get medical certificate?
- If I miss my telemedicine appointment, will I get charged?
- If I’m not in Singapore, can I still access Healthdoc App?
- Is doctor available for a teleconsultation right away?
- Is there anything I need to prepare prior to my telemedicine online doctor consultation?
- What can I expect from my video consultation via Healthdoc App?
- What conditions can Healthdoc online doctors treat via telemedicine?
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Cancellation and Reschedule
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Personal Data
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Is my personal information and health records secured and protected on Healthdoc?
Updated
We respect and maintain confidentiality. Healthdoc ensures that your call records, medical history, and billing information are kept confidential and secure. Our patients’ data and medical records are compliant with the Personal Data Protection Act (PDPA).
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